
Reception, Check-In & Check-Out
Safety Information & New Procedures
All Reception staff are fully trained on all aspects of safety and prevention measures for COVID-19. As key members of the hotel’s safety taskforce they are here to ensure a smooth, safe environment for both guests and team members in all aspects of check in / check out and guest services.
Reception Procedures: Social Distancing and Hand Hygiene
- Acrylic protection barriers in place at the reception desk
- Branded signs in place to measure social distancing whilst waiting for service
- Hourly cleaning of all desk and common furniture
- Cleaning of computer, keyboard and card terminal after every check in / check-out
- Hand sanitizer dispensers in place in all public areas
- Guest’s check-in, check-out times, credit card and required information will be registered into our system to limit the touch points and waiting
- No touch payment and electronic invoice sent by email are encouraged
- Room keys are collected into one box at the Reception
Equipment Located at Reception
First aid kits have been updated to include the following items:
- Wipes with disinfectant alcohol solution
- Protective masks (disposable) and goggles
- Disposable gloves
- Disposable apron
- Disposable gowns with sleeves