HESE GENERAL CONDITIONS OF SALE APPLY TO ALL RESERVATIONS MADE AT HOTEL BALZAC, BY AN INDIVIDUAL CUSTOMER.
1. Preamble
1. The purpose of these general conditions is to define the terms and conditions under which the Hôtel Balzac allows its customers (hereinafter “the Customer(s)”) to benefit from all of the Services, in particular reservations, available.
• On site www.hotelbalzac.paris
BH Balzac SAS operates the Hôtel Balzac reservation site. This website allows you to reserve rooms at the hotel.
• By telephone at +33 (0)1 44 35 18 00
• On site at the hotel reception.
• By agencies selected by Hôtel Balzac.
• Through Partners.
2. Any reservation made through the site www.hotelbalzac.paris assumes consultation and complete and unreserved acceptance of these general conditions as well as the conditions of sale of the reserved rate expressly mentioned in the description of the rate selected at the time of booking. the reservation.
The Customer must confirm by checking the box that they have read and accepted these general conditions and the conditions of sale of the reserved rate before definitively validating their reservation; no reservation is possible without this agreement.
For any other method of reservation, the Customer receives the general conditions of sale with the confirmation of their reservation. Confirmation of reservation entails adherence to these conditions of sale and complete and unreserved acceptance of their provisions.
3. The Customer has the option of saving and editing these general conditions using the standard functionalities of his browser or computer.
4. The following information appears on the Site:
• the legal notice allowing precise identification of the company BH Balzac SAS and indicating its company name, its registered office, its individual identification number subject to value added tax,
• the email address and telephone details allowing you to contact the Hôtel Balzac,
• the essential characteristics of the accommodation offered by the Hôtel Balzac,
the essential characteristics of the additional and optional services offered,
• prices all taxes included,
• the conditions of sale of the reserved rate,
• payment terms,
• the general conditions of sale,
• the validity period of the offers and their price.
5. The Customer, prior to booking, declares that this reservation is made for his personal needs. The Customer, through his status as a consumer, has specific rights, which would be called into question in the event that the Services reserved are not for personal purposes.
6. All of the information communicated on the Site www.chateaudesfleur.paris is presented in French as well as in other foreign languages.
7. The Customer declares that he has full legal capacity allowing him to commit to these general conditions.
Any reservation made by a minor (between 16 and 18 years old) can only be taken into account by the Hôtel Balzac after obtaining a signed release from the legal representatives of the minor who made the reservation and any accompanying minors. Hôtel Balzac reserves the right to request any supporting documents necessary to authenticate the signature of the release.
• “Partners”: refers to any Service provider having concluded a Service provision contract or partnership agreement with Hôtel Balzac.
• “Service”: reservation of rooms, products and Services at the Hôtel Balzac made by the Customer.
• “Site”: refers to the website www.hotelbalzac.paris
3. Purpose
1. These general conditions define the rights and obligations of the Client and the operating company of the Hôtel Balzac for all types of reservations (including remote reservations) of Services offered by the Hôtel Balzac.
2. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties.
3. The Customer acknowledges having read these general conditions of sale and the Conditions of sale of the reserved rate and having accepted them.
4. Changes
The company BH Hotels SAS reserves the right to modify or supplement at any time all or part of these general conditions of sale. In this case, the new version of the general conditions will be available on the Site with its effective date. The Customer is advised to regularly consult the general conditions of sale to be aware of any possible modifications. In any event, the Client will only be bound by the version of the general conditions in force at the time the Client makes the reservation for their Service.
BH Balzac SAS is not responsible for damages of any nature which may result from these changes and/or temporary unavailability or the permanent closure of all or part of the Site or the Services associated with it, such as online reservation space, private space, unavailability of the reservation center.
5. Reservation
1. The Client chooses Services from among those offered by the Hôtel Balzac according to his needs.
2. The Customer declares that he has obtained from the Hôtel Balzac all the information necessary to make his choice and continue his reservation.
3. The Customer acknowledges having read the nature, price, destination and reservation methods of the Services available and having requested and obtained necessary and/or additional information, in particular the Conditions of sale of the reserved rate, to carry out your reservation with full knowledge of the facts.
4. The Customer may reserve, on an individual basis, a maximum number of three (4) rooms per reservation on the Site. For any reservation of a greater number of rooms, the Customer can be called by the sales teams at the address sales@hotelbalzac.paris
5. The Client is solely responsible for his choice of Services and their suitability to his needs, such that the Hôtel Balzac cannot be held responsible in this regard.
6. The reservation is deemed accepted by the Customer at the end of the reservation process.
7. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee. Any reservation made for others must be made in the name of the third party holding the stay.
6. Booking process
1. The reservation made by the Customer is made directly online on the Site or via the reservations department on +33 (0)1 44 35 18 00.
2. The reservation request is confirmed upon receipt by the Customer of the Reservation Confirmation, sent by the Hôtel Balzac.
3. The Customer undertakes, prior to any reservation, to complete the mandatory information requested when creating the reservation file.
4. The Client certifies the truth and accuracy of the information transmitted.
5. The reservation procedure includes the following steps:
• Step 1 - Choice of room and Conditions of sale of the reserved rate,
• Step 2 - Selection, if applicable, of one or more additional services offered,
• Step 3 - Presentation of the summary of the reservation, its total price, the Conditions of sale of the reserved rate which includes in particular the payment conditions and the Cancellation conditions, modifications if necessary to the choice of services (date, room, price , additional service), and information concerning the tourist tax,
• Step 4 – Registration of their contact details by the Customer,
• Step 5 - General Conditions of Sale:
On the Site, the Customer confirms, by checking the box, having read and accepted these General Conditions and the Conditions of Sale of the reserved rate before definitively validating their reservation; no reservation is possible without this agreement.
For any other method of reservation, the Customer receives the general conditions of sale with the confirmation of their reservation. Confirmation of reservation entails adherence to these conditions of sale and complete and unreserved acceptance of their provisions.
• Step 6 - Registration of bank card numbers in the event of a guarantee or prepayment request,
• Step 7 - Confirmation and Validation of the reservation and payment by the Customer. Entering the banking information reflects the Customer's acceptance and has the effect of committing them contractually to the Hôtel Balzac.
• Step 8 - Receipt by the Customer of the email confirming their reservation. This email summarizes the date of reservation made, the Services reserved, the prices including tax with details of applicable taxes, the Conditions of sale of the reserved rate (including the cancellation conditions), accepted by the Customer, the general conditions of sale as well as the address of the Hôtel Balzac.
If the confirmation email is not received within 24 hours of the Reservation, it is the Customer's responsibility to contact the Hôtel Balzac to ensure the information communicated and that the reservation is taken into account.
7. Cancellation or modification by the Customer
1. The Customer is reminded, in accordance with article L. 221-28-12 of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code. consumption.
2. The Conditions of Sale of the reserved rate and accepted by the Customer specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment for a non-refundable and non-cancellable rate cannot be subject to any modification and/or cancellation.
3. Interruption of stay, in the case of reservation with prepayment, for a non-refundable and non-cancellable rate, does not give rise to any refund.
4. When the Conditions of Sale of the reserved rate allow it:
• the cancellation of a reservation made from the Site can be made directly on the Site via the “Your reservations” section, or at the Hôtel Balzac. For reservations made at the Hôtel Balzac, cancellation can only be made at the said hotel.
• modification of the reservation can be made directly to the Hôtel Balzac, whose telephone details are specified in the confirmation email received by the Customer.
• In the event of a “no show”, that is to say in the event of a reservation not canceled but for which the customer did not show up at the Hôtel Balzac on the scheduled arrival date and to the extent that the reservation will have been guaranteed by bank or prepaid card, the reserved Hotel Balzac will debit, as compensation, the sum of one night reserved, or will not reimburse the sum paid as prepayment. If several nights are booked, the cancellation terms and conditions will apply in accordance with the Conditions of Sale of the reserved rate.
8. Cancellation by the Hotel
In the event of it being impossible to make the reserved room available to the Client or in the event of an exceptional event or force majeure, the Hôtel Balzac may offer the Client an alternative accommodation solution or, failing that, a refund of the full amount paid for the stay. The alternative accommodation solution proposed will be in a hotel of at least an equivalent category or, if it is of a lower category, a room of a higher standard than that originally reserved, for services of the same nature. All possible additional costs attached to this relocation, for services of the same nature, will be covered by the Hôtel Balzac originally reserved. In the case of a reaccommodation procedure, the Customer can also request the cancellation of their reservation which then gives rise to an immediate refund.
9. Stay at the Hôtel Balzac
1. Anyone staying at the property must present valid identification at check-in. Failing this, the Hôtel Balzac may refuse to rent a room to the person and/or cancel the reservation they had made without the possibility, where applicable, of reimbursement, in accordance with the Conditions of Sale of the reserved rate.
Foreign customers, including accompanying adults and adolescents over 15 years old, must complete an “individual police form”. Children under the age of fifteen may appear on the form of an accompanying adult. The information contained therein is governed by the Code of entry and stay of foreigners and the right to asylum, article R.611-42.
The customer may only introduce third parties into the room after having requested express authorization from the Hôtel Balzac, which reserves the right to carry out all necessary checks.
2. We happily welcome cats and dogs provided that they are kept on a leash in all common areas of the establishment, it being specified that the Hôtel Balzac may refuse to accommodate any pet or other animal likely to present a security risk for other occupants, the assessment of this risk being left to the discretion of the Hôtel Balzac. For hygiene reasons, animals are not allowed in the catering areas (These provisions do not apply to guide or assistance dogs). In order to guarantee everyone's peace and quiet, animals must not be left alone without supervision.
You may be charged an additional fee per animal; we invite you to refer to the Site to find out the terms of acceptance.
3. The Client accepts and undertakes to use the room as well as the common areas made available to him in a reasonable manner. Any behavior contrary to the principles of safety and/or hygiene, good morals and/or public order may lead the Hôtel Balzac to ask the Customer to leave the establishment, without reimbursement.
4. Any damage caused by the customer or by the occupants of his doing in the room or in the various spaces occupied by him during his stay, must be reported to the reception of the Hotel or to the Manager in charge and he can be directly invoiced for the repair costs.
For safety reasons and out of respect for everyone, smoking is strictly prohibited within the Hotel. In accordance with the Public Health Code in its provisions establishing the conditions of application of the ban on smoking in places designated for collective use, smoking in the Hotel exposes the client to the fine provided for violations of the third class or legal proceedings.
Penalties equal to a maximum of the price of the reserved room may be applied if the Customer does not respect the signage prohibiting smoking in their room.
5. The Hôtel Balzac has Internal Regulations intended for the Customer. The Client accepts and undertakes to respect the said regulations, the provisions of which apply both to him and to any occupant of his act. In the event of violation of the provisions of said regulations, Hôtel Balzac may immediately evict the client and all persons sharing their stay, without any compensation and/or without any reimbursement if payment has already been made. It may also refuse any future reservations to it, as well as to all other hotels in the group.
6. Unless expressly provided otherwise, the Customer must leave the room before 12.00 p.m. on the day the reservation ends. Otherwise, he will be billed for an additional night.
7. In the context of a health crisis or any other exceptional circumstance, if measures restricting access or even prohibiting the operation of certain spaces open to the public, were taken by the Government or any other competent authority, the Client is informed that the Hôtel Balzac may not make available certain services other than accommodation (access to the restaurant, swimming pool, gym, spa, etc.) or may make these services available in part, without the Responsibility of the Hôtel Balzac cannot be questioned. Hôtel Balzac will then make its best efforts to bring this information to the attention of the Client on the Site and/or on any other medium, as quickly as possible.
The Customer will not be able to claim any refund of the price paid or any discount.
10. Liability
1. The photographs presented on the Site are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the Hôtel Balzac, give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to the change furniture or possible renovations. The Customer cannot claim any claim as a result.
2. In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up the offers present on the Site are strictly prohibited, as is any reproduction of the decorations and/or elements characteristics of the Hôtel Balzac.
In order to respect the privacy and image rights of other guests of the Hôtel Balzac, the Client undertakes not to take photographs of them within the grounds of the Hotel or its outbuildings and/or to publish the photographs taken under such conditions.
3. Hôtel Balzac will not incur any liability for any direct or indirect damage resulting from the actions of a third party, the Client or partners of Hôtel Balzac.
4. Hypertext links may refer to other Hôtel Balzac sites, which disclaims all responsibility for the content of these sites and the Services offered. BH Balzac SAS has implemented protection and security measures for its information system against malicious acts, however, connecting to the Site and making a reservation implies, for the Customer, knowledge and acceptance characteristics and limits of the Internet, the lack of protection of certain data against possible misappropriation or hacking or risks of contamination by possible viruses circulating on the network. BH Balzac SAS declines all responsibility in the event of misuse or incident linked to the use of the computer or any medium allowing access to the Internet, maintenance or malfunction of the website or any other technical connection and sending information to the wrong address.
5. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.
6. Hôtel Balzac reserves the right not to receive or to expel, without reimbursement, customers whose attire is indecent, whose attire is intended to conceal the face (Law No. 2010-1192 of October 11, 2010 ), customers with noisy, improper or alcoholic behavior, customers whose behavior is contrary to hygiene, good morals and public order. Proper attire is required in restaurants and in public areas of the Hotel.
The Customer is courteous and respectful towards the Hotel staff. Under penalty of exclusion without reimbursement, the Customer refrains from any verbal or physical violence, any racist behavior or remarks as well as any form of harassment.
11. Price
1. The prices relating to the reservation of the Services are communicated before and during the reservation.
2. The prices communicated are per room for the number of people and the date(s) selected. Unless otherwise stated, Additional Services (breakfast, half board, full board, etc.) are not included in the price. When confirming the Client's reservation, the total amount of the Services reservation will be indicated.
The prices take into account the VAT applicable on the day of the reservation and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date.
3. Prices are confirmed to the Customer all taxes included (TTC), in the commercial currency of the Hotel (the Euro), which in certain cases may be different from the local currency of the establishment. The prices communicated are only valid for a specific period. All reservations are payable in the local currency of the Hotel.
4. If a rate requires payment to be made at the Hôtel Balzac in a currency other than that confirmed on the reservation, exchange costs (conversion and bank charges) are the responsibility of the Customer. Please note that if there appears to be a conversion of the currency confirmed on the reservation into another currency, it is given for purely indicative and non-contractual purposes, taking into account in particular the possible evolution of exchange rates between the date of reservation and the date of stay at the establishment.
5. The tourist tax, and any other tax specific to the municipalities indicated for each rate, must be paid directly on site to the Hotel except in the case of online prepayment where this amount can be included.
6. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date. Indeed, prices may be increased by different taxes depending on the city/country. These taxes will be communicated to the Customer at the time of booking, if they are known to the Hotel at that time. Failing this, they will be displayed at the reception of the Hôtel Balzac. The Client undertakes to pay the various taxes, without any dispute to the Hôtel Balzac.
12. Payment
1. The Customer communicates his payment data either (i) to prepay the reservation before the stay, or (ii) as a guarantee of the reservation in the event of a “no show”. When it comes to a bank card, the information required is: the bank card number, without spaces between the numbers, the validity date (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram as part of a prepayment.
Hôtel Balzac has chosen SyStemPay to secure remote prepayments. The Customer's payment card is subject to security controls (outstanding control, control of the country of the card, control of the country of the IP address, etc.) by the designated partner and may be refused for several reasons: card stolen or blocked, ceiling reached, entry error etc. In the event of a problem, the Customer must contact their bank on the one hand, and the Establishment or any other entity, on the other hand, to confirm their reservation of the Service and their method of payment.
The online payment methods available and communicated may be Visa and Mastercard, American Express, etc. This list is subject to change.
2. Payment is debited at the Hôtel Balzac during the stay, except in the case of special conditions or rates where payment is debited when booking (prepayment on certain rates).
3. In the event of payment at the Hôtel Balzac, the latter may accept different means of payment but the Client must present to the Establishment the bank card which allowed them to guarantee the reservation or to make the prepayment in order to ensure of the identity of the Customer. The Hôtel Balzac may also ask them to present proof of identity for the purposes of preventing bank card fraud.
4. Any cash payment cannot exceed 1,000 euros. In the event that the Customer's tax domicile is abroad, the cash payment cannot exceed 15,000 euros.
If the Client has not prepaid their stay, the Establishment will ask the Client, upon arrival, for a security deposit or authorization to debit the bank card in order to guarantee the stay corresponding to the total amount of the nights reserved increased by fixed amount of 100 euros per person per day to guarantee extras. This same guarantee will be required from invited third parties.
If the Customer has prepaid for their stay, the Establishment may ask the Customer for a fixed amount per person per day to guarantee extras.
For distance sales made by telephone, the customer is informed that he will have to sign the merchant receipt upon arrival at the Hôtel Balzac.
5. At the time of prepayment, the amount that is debited during the reservation includes: the price of the accommodation, the taxes linked to the accommodation, the price of the catering if breakfast is chosen, the taxes linked to the catering and all other additional services selected by the Client excluding tourist tax and/or any other tax which may be due due to the Client's stay in the Hotel.
13. Personal data
1. Your personal data requested as part of your reservation, namely your title, surname, first name, your postal address, your telephone number with country code, your email address, your payment card references (Number, type card, name of the holder, expiry date and cryptogram in the event that it is transmitted to us) as well as any data communicated or generated by your navigation constitute confidential data.
2. They are only accessible to BH Balzac SAS, BH Hotels SAS, as well as to our subcontractor in charge of managing our “reservations” pages and are intended to process your reservations and stays and; provided that you have accepted by checking the corresponding box, to send you our newsletter, or respond to your requests or communicate commercial offers. They are kept for the duration necessary for the commercial relationship established between the Client and BH Balzac SAS.
3. Certain information requested in the forms is mandatory and is marked with an asterisk. If you choose not to communicate them to us, we will not be able to process your request.
4. In accordance with the “Informatique et Libertés” law of January 6, 1978 as amended, you benefit in particular from a right of access, rectification, erasure, and to request a limitation of the processing of personal data concerning you.
You also have the right to object to the processing of your data for legitimate reasons and the right to object to the processing of your data for commercial prospecting purposes as well as the right to give us instructions on the fate of your data after your dead.
To find out more about the processing of your data and all of your rights regarding your personal data, please consult our privacy policy available below.
To exercise these rights, please contact the personal data protection delegate at the Hôtel Balzac either by post at 6 rue Balzac in Paris (75008) – France.- or by email at the email address: contat@ hotelbalzac.paris.
14. Convention of proof
1. Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes acceptance of the Hotel contract, between the parties, having the same value as a signature handwritten.
2. The computerized records kept in the computer systems of BH Balzac SAS will be kept in reasonable security conditions and considered as proof of communications, orders and payments made between the parties.
15. Force majeure
BH Balzac SAS cannot be held liable to the Client in the event of non-performance of its obligations resulting from a force majeure event.
Likewise, the Customer cannot be held responsible towards BH Balzac SAS in the event of non-performance of its obligations resulting from a force majeure event.
Force majeure or fortuitous events are those usually recognized by the French Courts.
16. Applicable law
These General Conditions of Sale are governed by French law.
17. Completeness
1. These General Conditions of Sale, the conditions of sale of the rate reserved by the Customer, and the reservation confirmation express the entirety of the obligations of the parties.
2. No general or specific conditions communicated by the Client may be integrated into these general conditions.
3. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the specific conditions of the reserved rate) having been validated by the Customer and these terms and conditions.
4. In the event of a contradiction between the reservation confirmation and these general conditions, the provisions appearing on the reservation confirmation will be the only ones applicable to the obligation in question.
18. Mediation
1. The customer is informed by the Hôtel Balzac of the possibility of resorting, in the event of a dispute relating to these general conditions, to a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code.
2. After contacting customer service or the hotel to try to resolve the dispute amicably, and in the event of a negative response or no response within sixty (60) days from the referral , the customer can contact the Tourism and Travel Mediator if he considers he must contest the hotelier's decision by contacting Médiation Tourisme et Voyage BP 80303, 75823 Paris Cedex 17 – info@mtv.travel – www.mtv .travel. Referral to the Mediator can be made within twelve (12) months after the first complaint.
3. BH Balzac SAS also informs the customer of the existence of a European Online Dispute Resolution (“ODR”) platform which he can use. The customer can access it from the following link: http://ec.europa.eu/consumers/odr/.
General Conditions of Sale updated on 04/22/2024.
